Cancellation and Return Policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN POLICY

GENERAL:

1. By placing an order electronically through the website you are currently using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws, regarding the sale and delivery of the purchased product.

3. Shipping costs, which are the shipping fees of the product, will be paid by the buyer.

4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within a legal period not exceeding 30 days. If the product is not delivered within this period, the buyers may terminate the contract.

5. The purchased product must be delivered completely and in accordance with the specifications stated in the order, along with documents such as a warranty certificate and user manual, if available.

6. In case it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID FOR:

7. If the buyer does not pay for the purchased product or cancels the payment in the bank records, the seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. After the product is delivered, if it is determined that the payment was made using the credit card of an unauthorized person, and the amount is not paid to the seller by the related bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure or unforeseen circumstances occur and the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer may request the cancellation of the order, replacement of the product, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order and made the payment in cash, the amount will be refunded in cash within 14 days from the cancellation. If the payment was made via credit card and the order is canceled, the product price will be refunded to the bank within 14 days; however, it may take 2–3 weeks for the bank to reflect this amount to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer shall inspect the goods/services subject to the contract before accepting delivery. Damaged or defective goods/services such as dented, broken, or torn packaging will not be accepted from the cargo company. The goods/services will be deemed to be undamaged and intact once accepted by the buyer. The buyer is responsible for preserving the product carefully after delivery. If the right of withdrawal is to be used, the product must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. The buyer may exercise the right to withdraw from the contract within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the third party at the address provided, by notifying the seller through the contact details below, without assuming any legal or criminal liability and without providing any justification.

SELLER CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY
NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the purchased product is a service, the 14-day period starts from the date of the contract. If service delivery begins with the consumer's approval before the withdrawal period ends, the right of withdrawal cannot be exercised.

14. The costs arising from the use of the right of withdrawal shall be borne by the seller.

15. To exercise the right of withdrawal, the buyer must notify the seller in writing via registered mail, fax, or email within the 14 (fourteen) day period, and the product must not have been used in a way that would prevent return as specified in the section "Products for Which the Right of Withdrawal Cannot Be Used".

USE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the third party or the buyer (If the invoice of the returned product was issued on behalf of a company, it must be returned with the return invoice issued by the company. Corporate returns cannot be processed without a return invoice).

17. The return form, the box, packaging, and standard accessories (if any) of the product must be returned complete and undamaged.

RETURN CONDITIONS:

18. The seller is obliged to refund the total amount and return the documents that create a debt for the buyer within 10 days of receiving the withdrawal notification and to accept the returned goods within 20 days.

19. If the product's value is diminished due to the buyer's fault or if the return becomes impossible, the buyer is responsible for compensating the seller’s damages to the extent of their fault. However, the buyer is not responsible for changes or deterioration caused by proper use of the product within the withdrawal period.

20. If, due to the use of the right of withdrawal, the remaining amount of the order falls below the campaign limit, the discount amount provided as part of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. Products prepared in accordance with the buyer’s requests or clearly for their personal needs, products not suitable for return due to health or hygiene reasons if unsealed after delivery (e.g., underwear, swimwear, cosmetics, makeup), perishable goods, or goods likely to expire, and products mixed with others after delivery making it impossible to separate by nature, newspapers and magazines outside the scope of subscriptions, services rendered instantly via electronic means or intangible goods instantly delivered to the consumer, and sound or video recordings, books, digital content, software programs, data storage and recording devices, computer consumables unsealed by the buyer after delivery cannot be returned. Services that have already started with consumer approval before the withdrawal period ends also fall under this regulation.

22. For cosmetic and personal care products, underwear, swimwear, books, reproducible software and programs, DVDs, VCDs, CDs, cassettes, and stationery supplies (toner, cartridges, ribbons, etc.) to be eligible for return, they must be unopened, unused, untested, undamaged, and in their original packaging.

DEFAULT AND LEGAL CONSEQUENCES

23. If the buyer defaults on payments made by credit card, they agree, declare, and undertake that they will pay interest under the credit card agreement with their bank and will be responsible to the bank. In this case, the bank may take legal action and charge the buyer any legal expenses and attorney fees. Under all circumstances, if the buyer goes into default due to non-payment, they accept to compensate the seller’s losses and damages due to the delay in fulfilling the obligation.

PAYMENT AND DELIVERY

24. You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our TL bank accounts listed on our website.

25. Through our site, you can make payments online via your credit card with a one-time payment or benefit from installment options. Upon order completion, the total amount will be charged to your credit card.