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SITE TERMS OF USE

Please read these ‘Site Terms of Use’ carefully before using our website.

Customers who use and shop on this shopping site are deemed to have accepted the following terms:

The web pages on our site and all pages connected to it (‘https://www.lavashops.com’) are the property of and operated by LAVA METAL DÖKÜM SAN. VE TİC. A.Ş., located at Merve Mahallesi Gazi Caddesi No: 17 34791 Sancaktepe - Istanbul / TURKEY. By using all services provided on the site, you (“User”) agree to be subject to the terms below, and by benefiting from and continuing to use the services on the site, you confirm that you have the legal capacity, authority, and competence according to the laws you are subject to to enter into a contract, that you are over 18 years of age, that you have read, understood, and accepted the terms written in this agreement.

This agreement imposes rights and obligations on the parties regarding the site subject to the contract, and the parties declare that upon accepting this agreement, they will fulfill the mentioned rights and obligations completely, correctly, and timely within the conditions requested in this agreement.

1. RESPONSIBILITIES

a. The Company reserves the right to change prices and offered products and services at any time.

b. The Company accepts and guarantees that the member will benefit from the services subject to the contract except for technical failures.

c. The User agrees not to perform reverse engineering on the use of the site or engage in any other process aimed at discovering or obtaining the source code, otherwise, the User will be responsible for damages incurred by third parties and subject to legal and penal proceedings.

d. The User agrees not to produce or share content within the site that is against public morality and decency, unlawful, damaging the rights of third parties, misleading, offensive, obscene, pornographic, violating personality rights, infringing copyrights, or promoting illegal activities. Otherwise, the User is fully responsible for any damages caused, and the ‘Site’ authorities reserve the right to suspend, terminate such accounts, and initiate legal proceedings. The Site also reserves the right to disclose information related to activities or user accounts if requested by judicial authorities.

e. Relationships between site members or with third parties are the sole responsibility of the members.

2. INTELLECTUAL PROPERTY RIGHTS

2.1. All registered or unregistered intellectual property rights such as titles, business names, trademarks, patents, logos, designs, information, and methods on this Site belong to the site operator and owner company or the designated entity and are protected under national and international law. Visiting this Site or using the services on this Site does not grant any rights to these intellectual property rights.

2.2. Information on the Site cannot be reproduced, published, copied, presented, and/or transmitted in any form. The whole or part of the Site cannot be used on any other internet site without permission.

3. CONFIDENTIAL INFORMATION

3.1. The Company will not disclose personal information provided by users on the site to third parties. These personal details include name-surname, address, phone number, mobile phone, email address, and all other information identifying the User, hereinafter referred to as ‘Confidential Information’.

3.2. The User consents that the company owning the Site may share their communication, portfolio status, and demographic information with its affiliates or related group companies solely for promotional, advertising, campaign, announcement, and other marketing activities. These personal details may be used within the company to determine customer profiles, offer promotions and campaigns suitable for customer profiles, and for statistical studies.

3.3. Confidential Information may be disclosed only to official authorities if demanded according to proper procedures and mandatory legislation.

4. NO WARRANTY

THIS CLAUSE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. SERVICES PROVIDED BY THE COMPANY ARE OFFERED “AS IS” AND “AS AVAILABLE,” AND THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, IN CONNECTION WITH THE SERVICES OR APPLICATION (INCLUDING ALL INFORMATION CONTAINED THEREIN).

5. REGISTRATION AND SECURITY

The User must provide accurate, complete, and up-to-date registration information. Otherwise, this Agreement will be considered violated, and the User’s account may be closed without notice.

The User is responsible for the security of passwords and accounts on the site and third-party sites. The Company shall not be liable for data loss, security breaches, or damage to hardware and devices arising from negligence.

6. FORCE MAJEURE

If obligations arising from this agreement cannot be fulfilled due to reasons beyond the control of the parties such as natural disasters, fire, explosions, civil wars, wars, rebellions, public movements, mobilization declarations, strikes, lockouts, pandemics, infrastructure and internet failures, electricity cuts (hereinafter collectively referred to as "Force Majeure"), the parties shall not be held responsible. During this period, the parties’ rights and obligations under this Agreement are suspended.

7. INTEGRITY AND APPLICABILITY OF THE AGREEMENT

If any provision of this agreement becomes invalid partially or wholly, the remainder of the agreement shall continue to be valid.

8. AMENDMENTS TO THE AGREEMENT

The Company may partially or fully change the services provided on the site and the terms of this agreement at any time. Changes will become effective as of the date they are published on the site. It is the User’s responsibility to follow the changes. Continued use of the services implies acceptance of the changes.

9. NOTIFICATIONS

All notifications regarding this Agreement will be sent via the Company’s known email address and the email address provided by the User during registration. The User accepts that the address provided during registration is the valid notification address and agrees to inform the other party in writing within 5 days if changed; otherwise, notifications sent to this address shall be deemed valid.

10. EVIDENCE AGREEMENT

In any disputes arising from transactions related to this agreement, the parties’ books, records, documents, computer records, and fax records shall be accepted as evidence according to the Turkish Code of Civil Procedure No. 6100, and the user agrees not to object to these records.

11. DISPUTE RESOLUTION

The Istanbul (Central) Courthouse Courts and Enforcement Offices shall have jurisdiction over all disputes arising from or related to the application or interpretation of this Agreement.

PROTECTION OF PERSONAL DATA

Personal Data Protection Disclosure Text

This disclosure statement pursuant to the Law on the Protection of Personal Data No. 6698 ("KVKK") primarily explains:

What type of data LAVASHOPS collects through the website www.lavashops.com (“Site”), how the collected data is used, and with whom LAVASHOPS may share your data;
What rights you have regarding the data processed by LAVASHOPS and how you can exercise these rights;
How you can change your positive or negative preferences regarding receiving electronic commercial communications.

In order to serve our Members better; to manage and complete your order processes and maintain communication with you; to inform you about products, services, campaigns, and promotions; to better understand your shopping preferences; to perform trend and statistical analyses; and to strengthen the security of the Site, as well as to fulfill our legal obligations arising from the Law No. 5651 on the Regulation of Publications on the Internet and Combating Crimes Committed Through These Publications, Law No. 6563 on the Regulation of Electronic Commerce, Turkish Penal Code No. 5237, and the Personal Data Protection Law No. 6698 and related secondary legislation, we process your personal data such as your name, surname, email address, phone number, gender, date of birth, national ID number, tax identification number, personal interests, billing and shipping addresses; including but not limited to the information shared through your social media accounts if connected via those channels.

In addition, we also collect and process non-personal statistical data such as site visit frequency and times, order times, IP addresses at the time of order, statistics of visited product pages and ordered products, in order to analyze and understand visitor behavior and preferences.

We process and store this personal data for you to benefit from the services offered on the Site, with your explicit consent, or where necessary for the establishment or performance of a contract between you and us, or if data processing is necessary for our legitimate interests provided it does not harm your fundamental rights and freedoms, strictly for the purposes defined in this KVKK Disclosure and by taking appropriate data security measures.

Some of the data we collect in our database is used for periodic campaign activities, custom promotions based on customer profiles, and customer classification efforts to prevent unwanted emails, all in compliance with applicable legal regulations.

When you use a credit card to pay for a product, you agree that your credit card number, expiration date, CVV2 code, and similar information will be shared with banks. However, credit card and/or bank card details used during the ordering process are not stored in our systems in any way.

If you request to create a customer record by providing your contact information in our stores, your personal data may be collected verbally during conversations with store staff. The personal data collected during customer registration processes may be used to verify your contact information; with your explicit consent, to create campaigns and promotions tailored to your consumer behavior, to send you direct electronic commercial messages for marketing our products and services, and to facilitate your return and exchange processes by maintaining and monitoring necessary records in our systems.

siteadi reserves the right to store any record related to a terminated membership account in an anonymized form. Once anonymized, data no longer identifies an individual and is not considered personal data. Members cannot claim any rights or compensation related to anonymized records.

We may share your personal data with third-party service providers we cooperate with (such as shipping, call center, and database services) and with public authorities when legally required. siteadi may share your personal data and browsing information (such as traffic data) related to your visit to the Site or your membership with authorized public institutions and organizations when legally obligated to do so. However, we will not use your personal data for commercial purposes or share it with third parties beyond the above-mentioned activities and the requirements of applicable law.

siteadi is obliged to retain member information that must be stored by law. However, you always have the right to be informed about your personal data, access it, request its correction or deletion, and learn whether it is used in accordance with its intended purposes.

To the extent that your personal data is processed by siteadi as a data controller, you can make a written application to the contact address provided on the contact page or send an email using your registered electronic mail (KEP) address, secure electronic signature, mobile signature, or the email address you shared with us during membership (and is recorded in our systems) to www.siteadi.com, in order to:

Learn whether your personal data is being processed;
Request information regarding the processing of your personal data;
Learn the purposes of processing your personal data;
Learn who the data is shared with, whether domestically or abroad;
Request correction if your personal data is incomplete or inaccurate;
Request deletion or destruction of your personal data if the reasons for processing no longer exist, or if the Company no longer has a legal basis or legitimate interest in processing the data;
Request that the Company ensure that third parties authorized by the Company who process your personal data respect your rights under this section;
Object to unfavorable outcomes resulting from the automated processing of your personal data; and
Request compensation if you incur damages due to unlawful processing of your personal data.

You can update your membership and communication preferences at any time by logging into the system.

siteadi commits to taking all necessary physical, technical, and administrative measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. We undertake to keep your personal data confidential and take all necessary measures to ensure privacy and security. In the event that your personal data is compromised or accessed by third parties as a result of an attack on the Site or our systems, despite having taken the necessary data security measures, we will promptly notify you and the Personal Data Protection Board and take all necessary actions.

LAVASHOPS reserves the right to make changes to this KVKK Disclosure Text at any time. Such changes shall become effective immediately upon the publication of the amended provisions and/or policies on the Site. In case of such changes, our members will be duly informed.