Privacy Policy

PRIVACY AND SECURITY POLICY

All services provided in our store belong to and are operated by our company LAVA METAL DÖKÜM SAN. VE TİC. A.Ş., registered at Merve Mahallesi Gazi Caddesi No: 17 34791 Sancaktepe - Istanbul / TURKEY.

Our company may collect personal data for various purposes. Below, it is explained how and in what way the personal data collected is gathered and how these data are protected.

By filling out membership or various forms and surveys on our store, members provide certain personal information about themselves (such as name-surname, company information, phone, address or email addresses) which is collected by our store due to the nature of the business.

Our company may periodically send campaign information, new product announcements, and promotional offers to customers and members. Members can choose whether to receive such information during registration, and later can change this choice via their account settings after login or by using the unsubscribe link included in the messages.

During the approval process carried out through our store or by email, personal information transmitted electronically by our members to our store will not be disclosed to third parties beyond the purposes and scope specified in the "User Agreement" we have with our members.

To identify system-related problems and resolve issues or disputes arising from the services provided quickly, our company records and uses members' IP addresses. IP addresses may also be used to identify users in a general way and to collect comprehensive demographic information.

Beyond the purposes and scope specified in the Membership Agreement, our company may also use requested information for direct marketing purposes by itself or by cooperating parties. Personal data may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or data related to transactions made via our store may also be used for statistical evaluations, database creation, and market research without revealing members' identities, beyond the purposes and scope specified in the "Membership Agreement."

Our company is committed to keeping confidential information strictly private, considering it a duty of confidentiality, taking all necessary measures, and exercising due care to ensure and maintain confidentiality, preventing any part or all of the confidential information from entering the public domain, unauthorized use, or disclosure to any third party.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our e-commerce sites. Your credit card information is never stored in our system.

When entering the transaction process, two indicators show you are on a secure site: one is the key or lock icon at the bottom of your browser window. This indicates that you are on a secure internet page where all your information is encrypted and protected. This information is used only according to the sales transaction process and your instructions. Credit card details used during shopping are encrypted with 128-bit SSL (Secure Sockets Layer) protocol and sent directly to the relevant bank for verification, independently from our e-commerce sites. Once card validity is confirmed, the transaction proceeds. Since no credit card information can be viewed or stored by us, third parties cannot access these details under any circumstance.

The reliability of payment/invoice/delivery address information for orders placed online with credit cards is monitored by our company against Credit Card Fraud. Therefore, customers placing orders for the first time via our e-commerce sites must have their financial and address/phone information verified before their orders can be processed for supply and delivery. If necessary, the credit card holder or the relevant bank may be contacted for confirmation.

All information you provide during registration can only be accessed and modified by you. If you keep your login information secure, others cannot access or change your details. The membership process operates within a 128-bit SSL secure zone, an internationally recognized encryption standard considered unbreakable.

Online stores with customer service hotlines, open address, and phone information are preferred more often today. This allows you to obtain detailed information about any concerns and evaluate the reliability of the online shopping service provider.

Note: We recommend paying attention to the presence of the company's open address and phone number on online shopping sites. When shopping, note down all contact details of the store from which you purchase. If uncertain, confirm by phone before shopping. All our company’s online stores include full company information and location.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Credit card and identity information sent to us via mail order will be stored by our company in accordance with confidentiality principles. These details are retained for 60 days to address any disputes arising from possible unauthorized card charges with the bank, after which they are destroyed. If any unauthorized amount is charged beyond the approved mail order form, you have the right to dispute and block such payments through the bank without any risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may include links to other websites within the site. Our company does not accept responsibility for the privacy practices or content of sites accessed through these links. Advertisements published on our site are delivered to users through our advertising partners. The principles of this Privacy Policy apply solely to the use of our store and do not cover third-party websites.

EXCEPTIONS

In the limited cases specified below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy." These cases include but are not limited to:

1. Compliance with legal obligations imposed by laws, decrees, regulations, or other legal authorities;

2. Enforcement of the provisions of the "Membership Agreement" and other agreements with users;

3. Requests for information made during an investigation or inquiry conducted by authorized administrative or judicial authorities;

4. Situations where it is necessary to disclose information to protect users' rights or security.

EMAIL SECURITY

Do not write your credit card numbers or passwords in emails sent to our Customer Service regarding any orders. Email contents may be viewed by third parties. Our company cannot guarantee the security of information transmitted via email under any circumstances.

BROWSER COOKIES

Our company may collect information about users visiting our store and their website usage by using technical communication files (Cookies). These small text files are sent by an internet site to the user's browser and stored in main memory. Cookies help store preferences and facilitate internet use.

Cookies provide statistical information about the number of visitors, how often and why a user visits the site, and how long they stay. They also assist in generating dynamic ads and content on personalized user pages. Cookies are not designed to obtain data from your email or any other personal information.

Most browsers are set to accept cookies by default, but users can change settings to block cookies or receive alerts when cookies are sent.

Our company may update this Privacy Policy by publishing it on the site or sending emails. Changes take effect from the date of publication.

For any questions or suggestions regarding our Privacy Policy, you can email us at destek@lavashops.com. You can also contact us using the information below:

Company Name: LAVA METAL DÖKÜM SAN. VE TİC. A.Ş.
Address: Merve Mahallesi Gazi Caddesi No: 17 34791 Sancaktepe - Istanbul / TURKEY
Email: destek@lavashops.com
Phone: +90 222 236 2610
Fax: +90 222 236 2609